Accessibility statement

Prepared 7 September 2026

Note on applicability. MediPal Limited is a private software supplier, not a public sector body, and the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 do not apply to us directly. This statement is published voluntarily, following the same model used by public sector accessibility statements, because meeting this standard is expected practice for digital products used in the NHS and adult social care system.

This service is run by MediPal Limited. We want as many people as possible to be able to use this service. That means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate the entire service using a keyboard or speech recognition software
listen to the entire service using a screen reader, including recent versions of VoiceOver

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This service is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

Technical information about this service's accessibility

MediPal Limited is committed to making its service accessible. This service was tested against all applicable WCAG 2.2 AA success criteria on 7 September 2026, using automated testing (axe DevTools) and manual testing, including keyboard-only navigation, VoiceOver screen reader verification, browser zoom to 200% and 400%, text spacing adjustment, and touch target sizing. All 22 applicable success criteria were tested and pass, verified against the live, deployed service.

What we found and fixed

Testing identified several genuine issues, all fixed and independently re-verified before this statement was prepared:

A number of colour combinations across the interface did not meet the required contrast ratio. All identified instances were corrected.
Several interactive elements, including primary navigation and settings sections, could not be reached using a keyboard alone. This has been fixed; the entire service is now fully keyboard-operable.
The login screen did not display an error message when incorrect credentials were entered. This has been fixed, and the error is now both visible and announced to screen reader users.
Several form fields had visual labels that were not correctly associated with their inputs for assistive technology. This has been fixed across all affected fields.

Preparation of this accessibility statement

This statement was prepared on 7 September 2026, following comprehensive automated and manual testing of the full service.

Feedback and contact information

If you need information from this service in a different format, or if you find any accessibility problems not listed in this statement, please contact anas@medipal-ai.co.uk. We will aim to respond within 3 working days.

Enforcement procedure

As a private supplier, MediPal Limited is not directly subject to the accessibility regulations enforced by the Equality and Human Rights Commission (EHRC). We nonetheless welcome and will act on any accessibility feedback raised through the contact details above.